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Staff
Gary
Penington, Managing Director, 970.247.7117
Mary
Floroplus, Assistant to the Director, 970.247.7162
Nancy
Ottman, Ticketing Services Manager, 970.382.6947
Deahna
Geehan, Ticketing Services Agent, 970.247.7657
LeAnn
Brubaker, Production Manager/Technical Director, 970.247.7232
Dan
Osby, Sound Manager, 970.759.2807
Usher/Front
of House Services, 970-247-7320
Ticketing
Services. The downtown Ticketing Office (707
˝ Main Avenue, behind Magpie’s Newsstand Café and across from
the Strater Hotel) is open Monday through Friday from 9:00
am until 6:00 pm (closed 1 - 2 pm for lunch).
The Box Office
in the Concert Hall is only open on the day of a performance,
beginning two hours before curtain. The Box Office will typically
close at the end of the first intermission.
Tickets may
be purchased by calling 970-247-7657 or visiting
www.durangoconcerts.com.
The Concert Hall accepts VISA, MasterCard, and Discover. A
$1.50 convenience fee is assessed for all orders made via
the phone and a $2.50 convenience fee is assessed for all
orders made via the internet. Fees do not apply to
purchases made in-person via the ticket office or at the box
office.
Will
Call. All tickets purchased through the mail,
via www.durangoconcerts.com,
or over the telephone will be held at Will Call for pick-up.
Tickets may be picked up prior to the day of show or at Will
Call on the day of show. Unless the Ticketing Office
is notified, any tickets not picked up by show time may be
resold.
Special
Needs:
Patrons with special needs should
contact the ticket office for specific seating requests, wheelchair
accommodations, etc.
Accessibility:
Hearing
devices. The Concert Hall offers Hearing Amplification
Devices to all patrons with hearing impairments free of charge.
For more information, please inquire at the Front-of-House
Manager's podium.
Wheelchair
Accessibility. The Concert Hall offers wheelchair accessible
and companion seating. Please contact the Box Office for specific
seating requests, wheelchair accommodation, etc.
Children.
All patrons entering the venue for a ticketed event must possess
a valid ticket, if a seat will be occupied. Although
it may be possible for a small child to sit in the lap of
an adult, please be considerate of those sitting next to you.
If a child is acting in a way as to distract other patrons
or the performers, the accompanying adult must escort the
child out of the venue until it is appropriate to re-enter.
Cell
phones. Please turn off cell phones prior to
the performance.
Fire/evacuation
notice/first aid. If you are instructed to evacuate
the building in the event of an alarm, you are required to
do so in a quick and orderly fashion. The exit sign nearest
your seat is the shortest route to the outside of the Hall.
For first aid, please contact the nearest usher.
Food
and beverages. No food or beverage (with the
exception of bottled water) may be brought into the seating
area of the venue.
Latecomers.
The seating of latecomers during events is at the discretion
of the House Manager. The artist management has selected those
times which are least likely to interrupt or disturb other
patrons. As a courtesy to the performers and other audience
members, latecomers may not be seated in their assigned seats
until an appropriate break. It is the management's policy
to begin performances at the advertised times. Patrons leaving
their seats during a performance may have to wait in the lobby
for a period of time before re-admittance to the venue.
Lost
and Found. The management is not responsible for personal
property left in the venue. Items found in the Concert Hall
will be kept in the Box Office for a limited period of time.
Photographs
and Recordings. The taking of photographs and
the possession and/or use of an audio or video recorder during
the performance is strictly forbidden. All such items must
be surrendered at the House Manager's podium for the duration
of the concert.
Service
of alcohol. If wine or beer is sold at the intermission,
beverage containers must stay in the lobby. Alcohol
will not be served to anyone under the age of 21.
Smoking.
No smoking will be permitted in any location within the facility.
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